Professional Development

• Never enough time or money for staff professional development?
• Staff complaining that they don’t have the expertise for both current and new technologies?
• PD not at the right time?
• Staff disengaged?
• Dissatisfied with your Performance Management System?

ITS has all these problems and more with its current PD implementation.  Enter a new training model featuring:

• Shared responsibility, accountability and transparency
• Collaboration, consultation and cooperation
• Alignment with ITS and Employee needs and want
• A process to determine how the PD budget will be spent
• Process quality assurance and process performance measures

We are in phase 2 get our Prof Development and Performance Management house in order.  It can work for you too!  Take away from this session is a high level overview the new procedure, challenges and practices that have worked for getting there.

Janice El-Bayoumi has worked in the IT department (ITS) of the University of the New Brunswick (UNB) since 1989, filling many roles along the way. For ten years she served as ITS’s Director of Client Services providing leadership to 25-35 regular and student employees on the client facing services provided to the UNB community. For two years she served as acting Assistant Director to acting Executive Director leading ITS at the time. She was also acting Director of the Centre for Enhanced Teaching and Learning for one year. This experience has been invaluable for her current role as Director of Quality Assurance and Process Management for ITS.  This cross-unit role is accountable for the efficient and effective operation of the department.  Additional responsibilities include business continuity, disaster recovery and policy development.